Return, Refund and Cancellation Policy

Last updated: April 20, 2026

1. Physical Products (India)

• Return window: 21 days from delivery date.
• Return cost: Free return for eligible physical products in India.
• Return method: Return by courier pickup or as instructed by support.
• Condition: Item should be in returnable condition with original packaging and invoice, except defective or damaged deliveries.
• Non-returnable cases: Used, damaged by customer, or custom/personalized products unless damaged/incorrect on arrival.

2. Damaged, Wrong, or Missing Item

• Report within 48 hours of delivery with order ID, package photos, and item photos.
• After verification, we arrange replacement, return, or refund as applicable.

3. Refund Timeline

• Eligible refunds are initiated to the original payment source after verification.
• After initiation, banks or payment partners may take about 7 to 10 business days to reflect the refund.

4. Consultation and Digital Services

• Consultation bookings are confirmed only after successful payment and required details submission.
• Cancellation or rescheduling requests should be shared as early as possible on WhatsApp or email support.
• Once a consultation is delivered, it is treated as a completed service and is not eligible for refund.
• Digital/downloadable products are generally non-returnable after delivery, unless otherwise stated on the product page.

5. Need Help?

For return, refund, cancellation, or payment support, contact: +91 97704 40000 or support@vastuguruji.in.

You can also review Shipping Policy, Terms and Conditions, Privacy Policy, and Contact Page.