Return, Refund and Cancellation Policy

Last updated: April 23, 2026

1. Physical Products (India)

Returns accepted: We accept returns for both defective and non-defective physical products in India, subject to eligibility below.
Exchanges accepted: Yes, exchange requests are accepted for eligible items.
Product condition: Only new products are eligible (unused items in original packaging with invoice).
Return window: 30 days from delivery date.
Return method: In store at our Raipur office or by mail/courier return.
Return label: Included in the package for eligible by-mail return shipments. The return label is free. If unavailable, contact support for return instructions.
Return cost: Free for eligible returns.
Restocking fee: No cost.
Non-returnable cases: Used products, products damaged by customer misuse, or custom/personalized products (unless damaged/incorrect on arrival).

Report within 48 hours of delivery with order ID, package photos, and item photos.
After verification, we arrange replacement, return, or refund as applicable.

For approved returns, refund processing is completed within 7 days to the original payment source.
Final credit reflection may additionally depend on your bank or payment partner processing cycle.

Consultation bookings are confirmed only after successful payment and required details submission.
Cancellation or rescheduling requests should be shared as early as possible on WhatsApp or email support.
Once a consultation is delivered, it is treated as a completed service and is not eligible for refund.
Digital/downloadable products are generally non-returnable after delivery, unless otherwise stated on the product page.

For return, refund, cancellation, or payment support, contact: +91 97704 40000 or support@vastuguruji.in.